The definition of process management tools is varied than the dictionary. it is the collection of specific set of characteristics, processes, and capabilities which might transfer a organization from a simple computer network to business processes. But process management has become more complex over the decades. The implementation of procedure administration programs bring lots of changes in an industrial network with an emphasis on high quality, low-costs and transparency.
Process management helps companies increase efficiency, compliance, and work quality with automation.
What Is Process Management?
Process Management or Business Process Management (BPM) is the organizational discipline that provides tools and resources for analyzing, defining, optimizing, monitoring, and controlling business processes and for measuring and driving improved performance of interdependent business processes. You can also review the Gartner definition. On this page, we’ll look at some process management examples as well as the process management tools that help you get there.
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Process Management Is Not Just Software
Process management is a combination of people, policies, and technology. While software like Integrify helps streamline and automate workflow and processes once they’ve been developed, software alone is not enough.
Also, while BPM is typically managed as a top-down, organization-wide discipline, many of the tenets of managing expansive organizational processes can be applied within individual departments or business areas as well.
The Role of the Business Analyst (BA) in Process Management
The goal of any process management framework is to deliver improved results while ensuring the best use of existing resources. Process analysts are skilled in modeling future state business processes by conducting interviews, analyzing data, and using process modeling tools.
These models are then used when using workflow management tools to automate tasks (human or machine) that need to be performed during a process.
Process Management Examples: Change Management
Because process improvement often requires new behaviors and technologies, change management is a critical part of the framework and individual process management projects. A great process rolled out poorly is likely to fail.
Training, coaching, and ongoing involvement with the process design among stakeholders and those affected by the changes help ensure the new process is adopted upon implementation.
Key Process Management Capabilities
Business analysts review current workflows, interview participants, and discuss desired outcomes with management. The goal is to gain an understanding of how things are done and if the results are aligning with the business expectations. For instance, “What is the current method for handling customer merchandise returns and what has the impact been on revenue and profit?”
Process definition is a significant undertaking and involves scoping, prioritizing, and mapping business processes. Some efforts will simply begin defining the future, desired state while others, depending on the situation, will map current state processes first.
Key performance indicators need to be established (often in the process definition phase) so metrics can be tracked against them. This can be done through reports or dashboards and can focus on the macro or micro indicators (an entire process vs. process segments).
With effective tracking in place, an organization can effectively steer operations toward optimization or process improvement with agility. This means using process management tools in identifying process bottlenecks, resource issues, etc., and finding ways to improve the process on a regular basis. Business Process Optimization (BPO) is the redesign of processes to foster efficiency and strengthen the alignment of individual processes with a comprehensive strategy and goals. A BPM initiative may include BPO efforts but it also provides a robust framework for driving the organization through the major changes that arise from regulatory policies, adoption of new technologies, restructuring, growth, or marketplace dynamics.
Top Business Process Management (BPM) Tools in 2022 – Comparison and Features
What Should You Look for in Business Process Management Tools?
Top 5 BPM Tools of 2022
- Zoho Creator
BPM has bloomed into an accepted management discipline and its significance in the automation-centric corporate economy of today is undeniable. Without an able BPM software to apply to your business, processes become chaotic and lead to disastrous consequences.
BPM tools are used to design a systematic approach to optimize business processes. They are used to model, implement, and automate business workflows with the goal of improving corporate performance by minimizing errors, inefficiencies, and miscommunication.
As the discipline matured, a number of BPM tools have emerged allowing organizations to take advantage of the benefits of BPM (cost savings, reduced errors, faster processing time).
The problem with BPM tools is that it can be difficult to find something suited for your use. Online BPM tools are a dime a dozen, and it’s no easy feat to find something that fits your use case.
Here are some of the Best BPM Tools according to G2 Crowd:
Kissflow is a best-in-class BPM software that enables organizations to reinvent existing business processes for digital optimization. Its no-code development nature allows business users to automate process flows, enforce business rules, and make ad-hoc process changes without any coding.
Best of all, Kissflow is not just restricted to structured and repeatable business processes, it also supports all types of work (process, case, projects, and more). Its intuitive process stream allows stakeholders to collaborate with each other efficiently and securely.
Some of the best features of Kissflow include user-friendly dashboards, custom report templates, and advanced workflow and form design. It also integrates with other software solutions and standard productivity apps seamlessly.
Kissflow offers three different pricing plans for various business sizes. Each pricing plan supports a different range of features and user base. All plans include instant chat support, detailed documentation, and informative webinars.
With Kissflow Process, business process management has never been easier.
What Customers Share About Kissflow Workflow: Our previous system was so difficult to use that we lost a lot of potential candidates. They didn’t want to go through the process because it was so cumbersome. – Griselda Juve, Olympus
ProcessMaker is a popular BPM and workflow management solution in one. ProcessMaker lets you design, automate, and deploy business processes and workflows.
The unique thing about ProcessMaker is that it offers 1) an open-source option, 2) an on-premise option, and 3) a cloud option. Very few other products have all three.
ProcessMaker is used by corporations, governments, and education organizations. Process design is done with BPMN 2.0 notations, which is familiar to most process consultants.
Prices are listed on their website but expect to pay about $1,000 a month, with unlimited users.
The makers of ProcessMaker offer user support through videos, emails, webinars, and instant chat.
3. Zoho Creator
Zoho Creator is a low-code development platform with provision for app creation for mobile, tablet and web platforms.
Zoho Creator is a popular choice for DIYers of all sorts. It has a script builder that you can use to drag and drop snippets of code. Zoho is known for its cloud-based suite of products, and Creator is a very simple low-code BPM tool.
Nintex is an automation tool designed to enable easy digital transformation for SMBs and enterprise organizations.
Nintex is designed to work in tandem with tools like Office 365, SharePoint, and Project Server.
Nintex has historically been an on-premise tool but has recently introduced some cloud options as well. Support is primarily offered through their online forums. Pricing is offered by quotation, which is usually a sign for a big sticker-shock.
See how Kissflow, a BPM Solutions, can make your workplace faster and more efficient, whatever your field.
Bizagi offers its enterprise-grade automation solution through not one, but three separate products: Bizagi Modeler, Bizagi Studio, and Bizagi Engine.
These products have mainly been an on-premise option, but Bizagi has recently introduced a cloud option as well. The modeler is based on Bizagi’s own version of BPMN which requires some prior knowledge and training.
Pricing for the on-premise version is typical of most legacy options. You pay for the license (somewhere around $25/user/month), maintenance fees if you want upgrades, and extra for support. Cloud prices are dependent on the number of apps you want to create and how often you use them.
Will the Perfect BPM Tool Solve All Problems?
Choosing the right BPM software depends on your organization’s need and structure. Even though the features and offerings of different BPM platforms are put down in front of you, you still need to dig down to specifics and examine the small details that each platform offers.
Doing extensive research on different BPM software would help you have a firm grasp of exactly what your company needs.
Having said that, make sure to take a look at Kissflow BPM for your BPM needs. With Kissflow BPM, you can rest assured that you have chosen the best and right BPM software.
What Should You Look for in Business Process Management Tools?
As the world keeps transforming digitally, so do the features and capabilities of BPM software. Apart from providing the process modeling and automation capabilities, most of the BPM software has now evolved into wholesome platforms that are user-friendly, offered as a SaaS service, seamlessly integrating with other applications.
G2 Crowd is an independent peer-review platform that does a great job at segmenting BPM software tools based on various functionalities and ratings. Check out their top BPM tools on the market.
Looking for more? Explore how Kissflow Workflow, a BPM workflow software, can elevate your business operations by making it faster, efficient, and more productive.